FAQ · Organization & ops
How do you run Agent day-to-day operations?
Agent ops need a runbook, wrong-answer loop, version management for models/knowledge bases, and regular reviews. Each Agent has a business owner for outcomes; IT owns environment and releases.
Key points
- Runbook: start/stop, common failures, upgrade and rollback
- Wrong-answer tickets: user flags → analyze → fix knowledge base/prompt → retest
- Version control: log changes to prompts, knowledge base, model config
- Monitoring: call volume, latency, token cost, error rate
- Monthly ROI review: outcomes vs cost vs user adoption
How to do it
- Deliver runbook and owner list at acceptance
- FFDE on-call co-pilot in month one, then gradual handoff
- Weekly 15–30 minute ops check-in
- Quarterly assessment for Phase 2 use case expansion