FAQ · Organization & ops
No AI team — who runs Agents day to day?
Without a dedicated AI team, every Agent needs a business owner plus an IT liaison, plus a delivered runbook, training, and embedded support. FFDE co-pilots during the pilot so your team can take over daily iteration.
Key points
- Each Agent gets one business owner (outcomes) and one IT liaison (environment)
- Deliver a runbook: common failures, escalation, rollback steps
- Train business users: how to use it, how to flag wrong answers, what not to input
- Lightweight ops rhythm: weekly check-in + monthly review + quarterly expansion assessment
- Optional FFDE monthly co-pilot to internalize capability over time
How to do it
- Define owners and ops SLA at pilot kickoff
- Complete runbook and training by Day 7 / acceptance
- FFDE co-pilots for the first 4–8 weeks, then gradually hand off on-call
- Route wrong answers and incidents through a ticket loop into knowledge base updates